We do not accept returns for refunds, credits, or exchanges. All sales are final. Please ensure you have carefully reviewed all your order information before completing your purchase, including your billing and shipping addresses, email address, and phone number.

If you receive an incorrect product, due to a system failure, stock error, or if the product is damaged or in poor condition, please contact us within 24 hours of receiving the package at info@lolitamakeupshop.es, attaching a photograph of the product along with its packaging.